Important Notice:

Sands on Golden Lake Restaurant, Inn, and Spa is open. The restaurant is available for take-out, room service, and a full service patio. Please click here to view our new policies and procedures to keep our guests and staff safe during the COVID-19 pandemic. Please note that our full service patio may close in extreme temperatures. 

Helping to Relieve Coronavirus Fears

We look forward to welcoming everyone to the Sands on Golden Lake this summer. We are following all Health and Safety Guidelines from the Government of Ontario. The Sands on Golden Lake will re-open on Friday June 19, 2020 with the following guidelines and policies to minimize risk and provide a safe environment for our Sands family.

Key Measures in Place:

  • All Sands on Golden Lake guests and staff are required to practice social distancing, frequent hand washing and/or use of hand sanitizer, and self-isolate and seek medical attention if experiencing symptoms.
  • All Sands on Golden Lake staff will wear face masks
  • Masks must be worn by guests in any enclosed public areas.
  • Frequent disinfecting of all high touch areas
  • No housekeeping service during stay
  • Take out, room service, and patio dining only.
  • Staff will be screened for COVID symptoms prior to starting shift each day

What to Bring:

  • Personal supply of hand sanitizer and/or wipes
  • Face masks or other PPE
  • Beach towels
  • Breakfast foods

Accommodation and Housekeeping:

  • Check-in at the front desk (plexiglass shield at front desk). Check-in will be available until 7PM. Should you plan on arriving later, please contact us to arrange details for a late check-in.
  • Payment via debit or credit strongly encouraged. Room payment will be made on check-in.
  • Room keys will be sanitized after each guest.
  • No stayover housekeeping service. Housekeeping will not be cleaning the room throughout your stay. Housekeeping supplies will be delivered to your room or cottage in a basket in the morning. We will pick-up your used towels and garbage – all of which you may leave outside the cottage by 10AM.
  • All guest rooms and cottages will be thoroughly disinfected after a guest departs. All door handles, window latches, light switches, and frequently touched areas will be disinfected.
  • On departure, please visit the front desk to drop off your key and settle any remaining charges.
  • Late-check outs will not be permitted as we will require more time to fully clean and disinfect each room before the next guest checks-in.
  • Personal coffee makers have been removed from the room. Should you need one, please inquire with the front desk.
  • Face masks must be worn by all guests at check-in, check-out, and any time you are at reception.

Restaurant:

  • The Sands on Golden Lake restaurant will be open Sunday-Thursday from 11AM to 7PM and Friday to Saturday from 11AM to 8PM for take-out, patio, and room service. Take-out orders will be accepted until 6:30PM Sunday-Thursday and 7:30PM Friday-Saturday.
  • The restaurant will not be open for breakfast at this time. We recommend guests bring breakfast items with them. We will provide complimentary coffee and tea for overnight guests at the front desk until 11AM.
  • A full-service patio has been set-up at the beach with picnic tables. Maximum group size of 10 people.
  • Our culinary team has designed take-out menus for lunch and dinner dining. Alcoholic beverages will also be available for room service, patio, and take-out orders.
  • When possible, payment will be taken over the phone at the time of order. Payment via debit or credit strongly encouraged.
  • Door handles, light switches, bathrooms, counters, and other frequently touched areas will be sanitized with increased regularity.
  • If payment has been made on the phone, call 613-625-2525 when you have arrived to the Sands and one of our staff will bring your order out to your car.
  • Social distancing will be required when waiting on your order.
  • Face masks must be worn by all guests in the restaurant lobby when picking up your order or paying for your meal. 
  • In case of extreme temperatures for the safety of our staff, our full service patio will close. In this case, we encourage guests to order take-out and drinks and enjoy them on our lakeside tables. 

Spa:

  • Guests and staff must always wear masks during their treatments. We recommend guests bring their own fabric or disposable mask.
  • We will be limited the number of guests in the spa at one time to promote physical distancing and booking more time in between appointments to allow for complete sanitization.
  • Please ensure you arrive 5 minutes before your treatment is scheduled to begin to fill out paperwork. Arriving late will have your treatment times reduced.
  • Facials, eyebrow and eyelash tinting, facial waxing, and relaxation massages will be unavailable until further notice.
  • Clear barriers will be installed between pedicure chairs, at manicure stations, and at reception.
  • Cancellation policy will be relaxed to allow for our guests who are not feeling well to cancel without penalty.
  • All magazines and reading material will be removed. We recommend you bring your own if you wish.
  • Door handles, light switches, bathrooms, counters, and other frequently touched areas will be sanitized with increased regularity.
  • Payment via Debit or Credit is strongly encouraged.
  • Registered Massage clients will be screened for symptoms when making the appointment and again on arrival.
  • Please come alone to your appointment, guests are not permitted unless they also have an appointment.
  • Food or beverages will not be available and are not permitted to be brought in. Please leave your coffee or water bottle at home.
  • Hot towels will not be provided with our Sands Manicures or Sands Pedicures.